Ulaanbaatar to cooperate with the call center of Seoul
The Head of the Governor’s Office of the Capital city I.Baatarkhuu met with the representatives led by General Director of the South Korean Dasan Call Center 120 Lee Lee-jae
The Head of the Governor’s Office of the Capital city I.Baatarkhuu met with the representatives led by General Director of the South Korean Dasan Call Center 120 Lee Lee-jae and discussed the future cooperation. The center operates in Seoul, the Republic of Korea with the aim of providing public services, complaint resolution, and information to the citizens promptly and meeting the satisfaction of the citizens. As for Ulaanbaatar, in 2016, the Integrated Service Center under the Governor’s Office of the Capital city was established in the large densely populated districts. Currently, government services, complaints, and inquiries are received and informed by phone number 1800-1200, operating in six sectors. At the beginning of the meeting, Head of the Governor’s Office of the Capital city I.Baatarkhuu said, “We integrated 53 government organizations that were providing services in 73 different locations and reduced the stages of government services. In this way, applications and complaints are resolved in a short period of time, and public services provided to citizens are made quick, efficient and accessible, and as a result, an integrated system for monitoring the solutions of public services has been created. In the future, there is a need to transfer the operation of the Integrated Service Center to the operator system and bring it to a new level of development. In this context, we would like to further explore the possibility of introducing Dasan Call Center 120's experience and technology in Ulaanbaatar, and propose to cooperate in the field of strengthening personnel working in the Integrated Service Center.” General Director of the South Korean Dasan Call Center 120 Lee Lee-jae said, “Currently, we have divided complaints and requests from citizens into more than 10,000 groups and created a database. In connection with not being able to receive 100% of calls from citizens, we are focusing on introducing artificial intelligence-based answering machines. It would be a pleasure to work with the Governor’s Office in this context. For example, we have prepared a manual on how to communicate with some difficult customers and are ready to cooperate in creating a database.”
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